Empathy isn’t just a buzzword—it’s a game-changer in marketing, branding, and leadership. In this episode of Below the Fold, host Ibrahim sits down with Mimi Nicklin, an expert in empathy-driven leadership and former advertising strategist, to explore why emotional intelligence is the key to better marketing.
Key takeaways from this conversation:
🔹 Why empathy is more than just a “nice-to-have” in marketing
📊 How understanding human emotions leads to better brand strategy
💡 The role of empathy in creativity, innovation, and audience engagement
⚡ How brands like Airbnb are winning with emotional connection
🚀 Why authentic relationships drive long-term customer loyalty
In a world driven by data, Mimi breaks down why human insight is just as important as numbers. Whether you're a marketer, business leader, or creative, this episode offers invaluable lessons on the power of connection in brand-building.
🎧 Tune in now and learn how to bring empathy to your marketing playbook!
Timestamps:
00:00 Introduction
00:37 Welcome to the Podcast
01:27 Guest Introduction: Mimi Nicklin
01:35 Empathy in Marketing: An Overview
02:10 Empathy as a Strategic Compass
09:04 Building Authentic Relationships
13:28 Driving Creativity and Innovation
16:25 Conclusion and Next Episode Teaser